S25fe Privacy Policy — Malaysia User Data Protection
This Privacy Policy explains how s25fe collects, uses, stores, and protects users' personal information. Your privacy is our priority. Please read this document before using the platform.
Information We Collect from Users
During registration, s25fe collects your full name, email address, phone number, date of birth, and identification details required for identity verification. This information is used to create and manage your account, and to confirm that you meet the minimum age requirement to use the platform.
To process deposits and withdrawals in MYR (RM), we collect the necessary information related to your payment method, including bank account numbers, digital wallet details (DuitNow, Touch 'n Go), and transaction records. This financial information is stored with strict encryption protection and is never shared with third parties other than approved payment service providers.
The s25fe platform automatically collects technical information such as device type, operating system, browser version, IP address, and login session data. This information is used to detect suspicious activity, improve account security, and ensure the platform performs well across all devices.
We record usage data including matches viewed, bets placed, active session duration, and in-platform navigation. This data helps us understand user needs, improve the platform experience, and deliver more relevant recommendations to members.
Cookies & Tracking Technologies
S25fe uses cookies — small text files stored on your device — to enhance the user experience and keep the platform running smoothly. Cookies allow us to recognise your login session, save your language and display preferences, and analyse usage patterns on an aggregate basis.
We use two types of cookies:
- Essential Cookies — Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled as they ensure the platform operates securely.
- Analytics Cookies — Used to gather information on how users interact with the platform overall. All data collected is anonymised and cannot be used to identify any individual personally.
You can manage your cookie settings through your browser. However, disabling essential cookies may affect the functionality of the s25fe platform.
How We Store & Protect Your Data
User data security is a responsibility we take seriously. s25fe implements a range of technical and organisational measures to ensure your personal information remains protected at all times.
All data transmitted between your device and s25fe servers is protected with encryption. Sensitive information such as passwords and payment details is never stored in plain text.
User data is stored on servers protected by firewalls and strict access controls. Only authorised personnel may access user data, and every access is logged for audit purposes.
Active account information is retained for as long as your account remains active. Following account closure, data is kept for the period required by applicable law, then securely deleted or anonymised.
Sharing Information with Third Parties
S25fe does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. However, there are limited circumstances in which we may share information:
To process deposits and withdrawals in MYR, the necessary transaction details are shared with approved payment service providers such as DuitNow providers and local banking systems. These providers are bound by strict confidentiality agreements.
S25fe may be required to disclose user information to the relevant authorities when mandated by Malaysian law, a court order, or in the course of a legitimate criminal or financial fraud investigation.
In all other circumstances, your personal information remains under s25fe's control and is used solely for the purposes stated in this privacy policy.
Your Rights as an s25fe User
As an s25fe platform user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise those rights.
You have the right to request a copy of the personal information we hold about you. This request can be made through the s25fe customer support channels available within the platform.
If your personal information is inaccurate or out of date, you have the right to request a correction. You can update certain profile details directly through your account settings, or contact support for other amendments.
You may request the deletion of your personal information by closing your s25fe account. However, certain data may need to be retained for a specified period in accordance with applicable legal or financial regulatory requirements.
Policy Changes & How to Contact Us
Updates to This Policy
S25fe reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to members via in-platform notifications or their registered email address. The date of the most recent update will be stated at the top of this document. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
Privacy-Related Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how s25fe handles your personal information, please contact our support team. We aim to respond to all privacy-related enquiries within a reasonable timeframe.
For general FAQ questions about the platform, you may also refer to FAQ page our FAQ, which contains answers to the most common questions asked by Malaysian users.
For all enquiries related to data protection and privacy:
Response time: 1–3 business days
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